Strategic Claims Relationship Lead – Growth & Insight

Aviva; Manchester; Presencial; GBP 41 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension scheme

25/29 days holiday plus bank holidays

Private medical benefit

Discounts on Aviva products

Matching share plan

Save As You Earn

Volunteer days

Wellbeing support

Flexible benefits

Resumo da oferta

Aviva in Manchester is looking for a Claims Relationship Lead to manage a portfolio of larger clients and strengthen relationships within our claims practice. You will work with brokers, customers and claims specialists to resolve complex issues and share insights that improve outcomes.

You’ll contribute to acquisition, retention, and the development of bespoke claims protocols, while delivering training and workshops to support service excellence.

Qualificações

• Strong relationship management experience within claims.
• Excellent communication and influencing skills.
• Experience analysing and presenting management information to support decisions.
• Good knowledge of commercial insurance claims.
• Experience delivering presentations or customer-facing training.

Responsabilidades

• Be the key claims contact for a portfolio of larger clients.
• Work with brokers, customers and claims specialists to resolve issues.
• Use claims insight and data to improve outcomes for clients.
• Support acquisition and retention activities, workshops and training.
• Develop bespoke claims protocols and service solutions.

Conhecimentos

Relationship mgmt

Communication

MI insights

Commercial claims knowledge

Presentations/Training

Descrição da oferta de emprego

Aviva in Manchester is looking for a Claims Relationship Lead to manage a portfolio of larger clients and strengthen relationships within our claims practice. You will work with brokers, customers and claims specialists to resolve complex issues and share insights that improve outcomes.

You’ll contribute to acquisition, retention, and the development of bespoke claims protocols, while delivering training and workshops to support service excellence.