Strategic Channel Partner Lead – Hybrid London

Ravelin; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Working Hours & Remote-First

Comprehensive BUPA Health Insurance

£1,000 Annual Wellness and Learning预算

Monthly Wellbeing and Learning Day

25 Days Holiday + Bank Holidays + 1 Ex

Mental Health Support via Spill

Aviva Pension Scheme

Ravelin Gives Back

Fortnightly Randomised Team Lunches

Cycle-to-Work Scheme

BorrowMyDoggy Access

Weekly Board Game Nights & Social Bud*

Job summary

Ravelin is seeking a Channel Partner Manager in London to lead day-to-day relations with a strategic partner and coordinate across Account Management, Customer Success, Product and Engineering teams. You’ll run regular partnership meetings, own handovers and escalations, and ensure smooth delivery of joint initiatives.

You will collaborate with partner commercial and operations teams, manage stakeholder engagement, and report progress with clarity.

Qualifications

• 3+ years in partnership management or similar roles.
• Experience with strategic partnerships, not only clients.
• Ability to set and report KPIs and run regular reviews.
• Proven delivery of operational projects with multiple workstreams.
• Excellent presentation skills to senior stakeholders.
• Comfort handling escalations and SLA management.

Responsibilities

• Build and maintain trusted relationships with partner stakeholders.
• Coordinate cross-functional teams to support day-to-day success.
• Lead delivery of operational projects with the partner.
• Tailor communications to different audiences.
• Run regular partnership meetings and leadership forums.
• Own escalations and SLA response times.
• Lead strategic reviews and reporting on progress and challenges.

Skills

Partnership management

Project management

Stakeholder engagement

Cross-functional coordination

Presentation skills

SLA & escalation management

Data-driven decision making

Tools

APIs

Cloud

Data science

Job description

Ravelin is seeking a Channel Partner Manager in London to lead day-to-day relations with a strategic partner and coordinate across Account Management, Customer Success, Product and Engineering teams. You’ll run regular partnership meetings, own handovers and escalations, and ensure smooth delivery of joint initiatives.

You will collaborate with partner commercial and operations teams, manage stakeholder engagement, and report progress with clarity.