Strategic Change Lead — BA & Adoption

Notting Hill Genesis; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Enhanced maternity/paternity pay

Employee assistance

Health cash plan

Staff discounts

Cycle to work

Life assurance

Job summary

Notting Hill Genesis is seeking an experienced Business Analyst & Change Adoption Manager to lead a team delivering and adopting change initiatives within our Strategic Planning & Transformation function. The role focuses on turning strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing and structured change management.

It balances hands-on delivery with team leadership and aims for measurable benefits for residents and the

Qualifications

• Proven experience delivering change, adoption, or training initiatives within a large organisation.
• Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
• Previous experience coaching, mentoring, or line-managing change teams.
• Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
• Excellent analytical, organisational, and communication skills with the ability to present complex information clearly.
• Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
• Business analysis or change improvement qualification (desirable).
• Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
• Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.

Responsibilities

• Lead, coach, and develop your team, supporting their growth and performance.
• Allocate and prioritise work across BA, Change and Adoption resources; ensure consistency across outputs.
• Design and implement structured approaches for Business Analysis and change adoption with materials to build capability.
• Collaborate with project managers, PMO, NHG Digital and Business colleagues to embed change management in delivery.
• Build strong stakeholder relationships to understand impacts, address concerns, and extend capability.
• Serve as a senior BA on projects — define requirements, lead workshops, and support testing and implementation.
• Oversee development and delivery of training, communications, and adoption interventions; measure effectiveness and drive improvements.

Skills

Business Analysis

Change Management

Leadership

Stakeholder Management

Requirements Gathering

Testing

Communication

ADKAR

Education

BA/Change qualification (desirable)

Tools

Microsoft Office

eLearning tools

Job description

Notting Hill Genesis is seeking an experienced Business Analyst & Change Adoption Manager to lead a team delivering and adopting change initiatives within our Strategic Planning & Transformation function. The role focuses on turning strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing and structured change management.

It balances hands-on delivery with team leadership and aims for measurable benefits for residents and the