Strategic Change & Communications Lead

01A; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Flexible time off

Job summary

Navan is seeking a skilled Change Communications professional to own communications and change requests, aligning them with our strategic roadmap. You’ll produce multimedia content and build tailored plans for a diverse hybrid workforce, turning complex objectives into clear narratives.

You’ll collaborate across teams, coach stakeholders, and measure impact with qualitative and quantitative data to continuously improve engagement and enablement.

Qualifications

• 2+ years in change management or internal communications.
• 2+ years in customer service.
• Change management certification such as Prosci or CCMP is preferred.
• Leadership experience is a plus.

Responsibilities

• Manage communications and change requests aligned with the roadmap.
• Create multimedia content (videos, newsletters, visuals, Slack updates).
• Develop change plans for a hybrid workforce and convert complex objectives into clear narratives.
• Build relationships with stakeholders across teams to understand needs and impact.
• Measure performance using qualitative and quantitative data to improve outcomes.

Skills

Change management experience

Internal communications experience

Customer service experience

Storytelling

Stakeholder influence

Education

Prosci/CCMP certification (preferred)

Tools

Slack

Video content tools

Intranet platform

Job description

Navan is seeking a skilled Change Communications professional to own communications and change requests, aligning them with our strategic roadmap. You’ll produce multimedia content and build tailored plans for a diverse hybrid workforce, turning complex objectives into clear narratives.

You’ll collaborate across teams, coach stakeholders, and measure impact with qualitative and quantitative data to continuously improve engagement and enablement.