Strategic Catering Account Manager - Multi-Site Growth

Vertas Group; Nottingham; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Zusammenfassung

Vertas Group is seeking a Catering Account Manager to lead relationship management and contract delivery across our catering portfolio in the UK. You will manage key customer relationships, support tendering, monitor service delivery across multiple sites and uphold contractual requirements.

You will also lead and develop catering teams, manage budgets and collaborate with customers to drive service improvements and new opportunities. Travel across sites may be required.

Qualifikationen

• Previous experience within catering operations, contract management or account management.
• Experience managing service delivery across multiple sites.
• Strong leadership and people management skills.
• Experience managing budgets and financial performance.
• Excellent communication, relationship building and customer service skills.
• Good understanding of contract management principles and best practice.
• Knowledge of marketing and promotional activities.
• Sound knowledge of health and safety legislation and compliance requirements.
• Ability to work independently and prioritise workloads effectively.
• A proactive and customer focused approach.

Aufgaben

• Building and maintaining strong relationships with key decision makers across customer organisations.
• Managing contracts and supporting tendering activities to retain and grow business.
• Monitoring the delivery of catering services across multiple sites against agreed targets.
• Managing operational budgets and ensuring financial performance.
• Leading, developing and supporting catering teams across your areas of responsibility.
• Supporting the recruitment, retention, training and development of colleagues.
• Working collaboratively with customers to develop service improvements and new opportunities.
• Undertaking regular site visits, audits and service reviews.
• Monitoring service quality, compliance and performance standards.
• Managing relationships with third party contractors and suppliers.
• Supporting the implementation of customer specific service strategies.
• Deputising for the Senior Account Manager when required.

Kenntnisse

Relationship management

Contract management

Leadership

Budget management

Customer service

Communication skills

CRM systems

Microsoft Excel

Tools

CRM systems

Microsoft Excel

Jobbeschreibung

Vertas Group is seeking a Catering Account Manager to lead relationship management and contract delivery across our catering portfolio in the UK. You will manage key customer relationships, support tendering, monitor service delivery across multiple sites and uphold contractual requirements.

You will also lead and develop catering teams, manage budgets and collaborate with customers to drive service improvements and new opportunities. Travel across sites may be required.