Catering Account Manager

Vertas Group; Nottingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Vertas Group is seeking a Catering Account Manager to lead relationship management and contract delivery across our catering portfolio in the UK. You will manage key customer relationships, support tendering, monitor service delivery across multiple sites and uphold contractual requirements.

You will also lead and develop catering teams, manage budgets and collaborate with customers to drive service improvements and new opportunities. Travel across sites may be required.

Qualifications

• Previous experience within catering operations, contract management or account management.
• Experience managing service delivery across multiple sites.
• Strong leadership and people management skills.
• Experience managing budgets and financial performance.
• Excellent communication, relationship building and customer service skills.
• Good understanding of contract management principles and best practice.
• Knowledge of marketing and promotional activities.
• Sound knowledge of health and safety legislation and compliance requirements.
• Ability to work independently and prioritise workloads effectively.
• A proactive and customer focused approach.

Responsibilities

• Building and maintaining strong relationships with key decision makers across customer organisations.
• Managing contracts and supporting tendering activities to retain and grow business.
• Monitoring the delivery of catering services across multiple sites against agreed targets.
• Managing operational budgets and ensuring financial performance.
• Leading, developing and supporting catering teams across your areas of responsibility.
• Supporting the recruitment, retention, training and development of colleagues.
• Working collaboratively with customers to develop service improvements and new opportunities.
• Undertaking regular site visits, audits and service reviews.
• Monitoring service quality, compliance and performance standards.
• Managing relationships with third party contractors and suppliers.
• Supporting the implementation of customer specific service strategies.
• Deputising for the Senior Account Manager when required.

Skills

Relationship management

Contract management

Leadership

Budget management

Customer service

Communication skills

CRM systems

Microsoft Excel

Tools

CRM systems

Microsoft Excel

Job description

Are you passionate about catering, relationship management, and delivering exceptional service? Vertas is looking for a dedicated Catering Account Manager to join our Catering Team.

Who are Vertas?

Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.

About the Role:

You will play a key role in managing commercial relationships with customer organisations, ensuring the successful delivery of catering services whilst retaining and growing business opportunities. You'll support operational excellence across multiple sites, ensuring services are delivered safely, efficiently and in line with contractual requirements.

Your responsibilities will include

• Building and maintaining strong relationships with key decision makers across customer organisations
• Managing contracts and supporting tendering activities to retain and grow business
• Monitoring the delivery of catering services across multiple sites against agreed targetsli>
• Managing operational budgets and ensuring financial performance is achieved
• Leading, developing and supporting catering teams across your areas of responsibility
• Supporting the recruitment, retention, training and development of colleagues
• Working collaboratively with customers to develop service improvements and new opportunities
• Undertaking regular site visits, audits and service reviews
• Monitoring service quality, compliance and performance standards
• Managing relationships with third party contractors and suppliers
• Supporting the implementation of customer specific service strategies
• Deputising for the Senior Account Manager when required

Who are we looking for?

• Previous experience within catering operations, contract management or account management
• Experience managing service delivery across multiple sites
• Strong leadership and people management skills
• Experience managing budgets and financial performance
• Excellent communication, relationship building and customer service skills
• Good understanding of contract management principles and best practice
• Knowledge of marketing and promotional activities
• Sound knowledge of health and safety legislation and compliance requirements
• Ability to work independently and prioritise workloads effectively
• A proactive and customer focused approach

What You'll Bring

• A relevant catering or service related qualification
• Strong organisational and time-management skills
• Excellent negotiation and influencing skills
• The ability to analyse performance and identify improvement opportunities
• Experience managing front line operational teams
• A passion for delivering high quality customer service
• The ability to adapt and respond to change in a growing organisation
• Strong IT skills and experience using performance management systems

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

Offers of employment are subject to appropriate pre-employment checks, which may include:

• Enhanced Disclosure and Barring Service (DBS) check* Children's Barred List check (where applicable)* Right to Work checks* Satisfactory references* Verification of qualifications and professional registrations (where applicable)* Occupational Health and medical clearance (where applicable)* Assessment of suitability to work with children

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.