Strategic AI-Powered CSM, Learning Solutions

LinkedIn; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

LinkedIn is recruiting a Senior Customer Success Manager for Learning in London. The role blends advisory, data-driven insights and change management to drive adoption, retention, and growth of LinkedIn Learning Solutions.

You will act as a strategic advisor, partner with various stakeholders, and lead enablement using AI-driven features to maximize value and equitable workforce development across distributed organizations.

Qualifications

• 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training/Enablement, Project Management or Change Management.
• Experience in learning, e-learning, organisational L&D or other talent experience.
• Business fluency in English.

Responsibilities

• Drive Customer Success & Retention and deliver measurable ROI.
• Partner with sales counterparts to ensure adoption and mitigate churn risk.
• Act as a Strategic Advisor and align on business objectives across customer stakeholders.
• Share data-driven insights and best practices to improve value realization.
• Monitor usage metrics and implement strategies to boost adoption and retention.
• Collaborate cross-functionally with Account Directors, Global Services and Product teams.
• Drive adoption of new product capabilities with customers and manage projects.

Skills

Communication

Stakeholder Management

Change Management

Data Driven

Education

Bachelor's degree or equivalent practical experience

Job description

LinkedIn is recruiting a Senior Customer Success Manager for Learning in London. The role blends advisory, data-driven insights and change management to drive adoption, retention, and growth of LinkedIn Learning Solutions.

You will act as a strategic advisor, partner with various stakeholders, and lead enablement using AI-driven features to maximize value and equitable workforce development across distributed organizations.