Senior Customer Success Manager - Learning

LinkedIn; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

LinkedIn is recruiting a Senior Customer Success Manager for Learning in London. The role blends advisory, data-driven insights and change management to drive adoption, retention, and growth of LinkedIn Learning Solutions.

You will act as a strategic advisor, partner with various stakeholders, and lead enablement using AI-driven features to maximize value and equitable workforce development across distributed organizations.

Qualifikationen

• 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training/Enablement, Project Management or Change Management.
• Experience in learning, e-learning, organisational L&D or other talent experience.
• Business fluency in English.

Aufgaben

• Drive Customer Success & Retention and deliver measurable ROI.
• Partner with sales counterparts to ensure adoption and mitigate churn risk.
• Act as a Strategic Advisor and align on business objectives across customer stakeholders.
• Share data-driven insights and best practices to improve value realization.
• Monitor usage metrics and implement strategies to boost adoption and retention.
• Collaborate cross-functionally with Account Directors, Global Services and Product teams.
• Drive adoption of new product capabilities with customers and manage projects.

Kenntnisse

Communication

Stakeholder Management

Change Management

Data Driven

Ausbildung

Bachelor's degree or equivalent practical experience

Jobbeschreibung

Senior Customer Success Manager - Learning

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in London.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning Solutions. This role blends customer advocacy, data-driven insights, consultancy and change management to drive adoption, retention, and growth.

As a CSM you will be tasked with:

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion

Acting as a consultant across the customer lifecycle to embed Learning into their L&D & Talent Management Strategy

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding, adoption and engagement on LinkedIn Learning products and solutions.

Responsibilities:

Drive Customer Success & Retention

Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular value reviews.

Navigate enterprise and large enterprise procurement cycles and multi‑stakeholder governance.

Act as a Strategic Advisor

Build trusted relationships with customer stakeholders, align on businessobjectives, and guide them to achieve organisational & operational priorities and full product value.

Deliver Insights & Best Practices

Share impactful data and recommendations, provide ongoing consultation and best‑practice recommendations aligned to agreed success criteria.

Maintain a deep understanding of LinkedIn products to guide customers on best practice.

Drive adoption across distributed organisations (departments, agencies etc) with outcome‑based success plans.

Tailor enablement and content strategies to organisational priorities (workforce skills, digital skills, internal mobility, digital transformation, efficiency, EDI etc).

Champion AI‑Powered Enablement

Guide customers through utilising AI‑driven features like content recommendations, skills mapping (Career Hub & Talent Architecture) and personalised enablement to accelerate LinkedIn Learning adoption, demonstrate impact, and support equitable workforce & talent development and retention.

Monitor & Optimize Engagement

Analyse usage metrics,identifylowutilization, and implement strategies to boost adoption and customer success.

Collaborate Cross‑Functionally

Partner with internal teams (e.g., Account Directors, Global Services, Product) to delivera unifiedcustomer experience and influence product improvements.

Drive Measurable Outcomes

Manage and execute projects to drive adoption of new product capabilities with customers.

20% travel required to meet customers.

Basic Qualifications:

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Experience in learning, e‑learning, organisational L&D or other applicable talent experience

Business Fluency in English

Preferred Qualifications:

Proficient interpersonal skills,demonstratedby the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization, project management, and time management skills

Experience analyzing data, trends, and client information toidentifyproduct or growth opportunities in service of customer value

Influential verbal and written communication skills, includingexpertisein presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelor's degree or equivalent practical experience

• Communication
• Stakeholder Management
• Change Management
• Data Driven

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