Customer Success Manager -Search & Staffing UK

LinkedIn; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager in London to serve Enterprise Staffing clients within the UK. The hybrid role blends remote work with office days, focusing on optimizing sourcing strategies and maximizing product value.

You will partner with senior stakeholders, lead post-sales implementations, and drive strategic projects using LinkedIn data to deliver measurable outcomes for large enterprise customers.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Relations.
• Experience in Search & Staffing or related staffing industry is a plus.
• Strong ability to manage senior stakeholders and present to C-suite audiences.

Responsibilities

• Develop optimization and retention strategies as a trusted partner to Enterprise Search & Staffing customers.
• Own the value assurance journey from inception to planning, review, and articulation.
• Maintain relationships with key client stakeholders, often Director+ level, and provide industry advisory updates.
• Meet clients in person and host events related to product optimization and industry insights.
• Collaborate with LinkedIn Sales to lead post-sales implementation and identify commercial opportunities.
• Use LinkedIn data and client data to derive insights and drive customer success.
• Provide strategic advice to maximize the LinkedIn investment and become a thought leader in recruitment.

Skills

Customer Success

Account Management

Client Relations

Stakeholder Management

Data Analysis

Tools

Salesforce

Microsoft Office

AI tools

Microsoft Co-Pilot

Claude

Job description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in London.

The Customer Success Managerroleis part of the LinkedIn Talent Solutions organisation. Thisisan important role in ourSearch &Staffingvertical, focusing onlocalrelationships with ourcomplex, LargeEnterpriseStaffing clientsinthe UK.

Yourprimaryobjective is to be ahighlytrusted advisor and strategic partner to EnterpriseStaffingcompanies, working with multipleseniorstakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadershipindustryadvice; and helping our solutions become a mission critical, irreplaceable part of our client’ sourcing process.

Responsibilities

• Develop optimizationandretention strategies by becoming a trusted partner to ourEnterprise Search &Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.

• Own the value assurance journey of ourstaffing partners, frominception toplanning, to review, to valuearticulation,throughout key customer moments.

• Maintain relationships with our key client stakeholders,oftenDirector+level, providingindustryadvisory and updates on their investment and sourcing strategies.

• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.

• Partner closely alongside the LinkedInsales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,

• Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.

• Become a thought leader within therecruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.

Basic qualifications:

• 3+ yearsofexperiencein Customer Success, Account Management,orClientRelations

• Experience in Search & Staffing, Agency Recruitment or similar hire-for-others industry experience, or working with Staffing customers.

Preferred Qualifications:

• Demonstrated ability to manage aselect, complexportfolioof clients

• Experience in managing senior stakeholders,consulting,presenting in board meetings, driving presentations to a C-suite audience

• Commercial acumen and ability to articulate value delivery towards customer’s objectives

• Strong verbal and written communication skills and technical aptitude

• Excellent organizational, project management, and time management skills

• Experienceanalysingdata, trends and client information to identify product or service growth opportunities

• Proficient in AItools such as Microsoft Co-Pilot, Co-Work, and Claude

• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

• Excellent interpersonal skill with ability to build authentic business relationships

Suggested Skills:

• Stakeholder Management

• Account Management

• Data Analysis

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.