Strategic Accounts & Sales Operations Lead

Mulberry Recruitment Ltd; Greater London; Presencial; GBP 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Resumo da oferta

Mulberry Recruitment Ltd. is seeking an Account Manager to join its UK team in Wimbledon. You will manage customer orders end-to-end, act as the main contact for clients, and support sales and operations to ensure timely deliveries.

The role requires strong communication skills, commercial acumen, and the ability to analyse data and spot opportunities for revenue growth. A proactive, customer-focused attitude is essential.

Qualificações

• Previous experience in a customer-facing, sales administration or commercial environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational ability.
• Confidence working with data and identifying trends or opportunities.
• Strong Microsoft Excel skills.

Responsabilidades

• Managing customer orders from initial order through to successful delivery.
• Acting as a key contact for customers, keeping them updated and resolving queries quickly.
• Checking stock availability and recommending alternatives when products are unavailable.
• Monitoring customer accounts, credit limits and outstanding balances.
• Working closely with sales, logistics, credit and operations teams to keep everything running smoothly.
• Coordinating invoicing and helping resolve any delivery or order-related issues.
• Building strong, long-term relationships with customers and key accounts.
• Making proactive outbound calls to existing customers to uncover new sales opportunities.
• Monitoring key customer order portfolios and identifying opportunities to grow existing accounts.
• Supporting sales campaigns and helping turn customer opportunities into revenue.
• Analysing sales and inventory data to identify trends, opportunities and potential risks.
• Producing insightful reports to help the commercial team make informed decisions.
• Working closely with senior stakeholders to support the ongoing growth of the UK business.

Conhecimentos

Excellent communication

Relationship-building

Attention to detail

Data analysis

Excel

ERP/CRM experience

Multitasking

Ferramentas

ERP/CRM system

Descrição da oferta de emprego

Mulberry Recruitment Ltd. is seeking an Account Manager to join its UK team in Wimbledon. You will manage customer orders end-to-end, act as the main contact for clients, and support sales and operations to ensure timely deliveries.

The role requires strong communication skills, commercial acumen, and the ability to analyse data and spot opportunities for revenue growth. A proactive, customer-focused attitude is essential.