Key Account Manager

Mulberry Recruitment; Wimbledon; On-site; GBP 30,000 - 34,000; Full time

Job summary

Mulberry Recruitment Ltd in Wimbledon is partnering with a well-established international sports business that’s growing across the UK. They are seeking an ambitious and customer-focused Account Manager to join their team in Wimbledon.

This role involves owning a portfolio of accounts, driving revenue growth, and delivering an outstanding customer experience while collaborating with sales, logistics, operations and finance teams from order placement through to delivery.

Qualifications

• Previous experience in account management or similar commercial roles.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Commercial mindset with ability to identify growth opportunities.
• Comfort with data and generating insights.
• Proficient in Microsoft Excel and CRM/ERP systems.

Responsibilities

• Manage customer orders from enquiry through to delivery.
• Act as a key contact for customers, delivering outstanding service.
• Build and maintain relationships with existing accounts.
• Identify opportunities to grow accounts and increase revenue.
• Monitor stock availability and suggest alternatives when needed.
• Coordinate invoicing and resolve order/delivery issues.
• Support sales initiatives and account development activities.
• Analyze customer, sales and inventory data to identify trends.
• Produce reports to support commercial decision-making.

Job description

Account Manager

Location: Wimbledon
Salary: £30,000 – £34,000 + Bonus
Job Type: Full-Time

Looking for a role where you can build relationships, drive growth and make a real commercial impact?

We’re partnering with a well-established international sports business that’s continuing to grow across the UK. They are seeking an ambitious and customer-focused Account Manager to join their team in Wimbledon.

This is an excellent opportunity for someone who enjoys managing customer relationships, identifying opportunities and working collaboratively across multiple departments. You’ll take ownership of a portfolio of accounts, ensuring customers receive an outstanding experience while helping to drive revenue growth and business success.

Working closely with sales, logistics, operations and finance teams, you’ll play a key role in supporting customers from order placement through to delivery, while also uncovering opportunities to strengthen and expand existing accounts.

The Role

As an Account Manager, you’ll be responsible for:

• Managing customer orders from initial enquiry through to successful delivery.
• Acting as a key point of contact for customers, providing outstanding service and resolving queries efficiently.
• Building and maintaining strong relationships with existing customers and key accounts.
• Identifying opportunities to grow customer accounts and increase revenue.
• Monitoring stock availability and recommending suitable alternatives when required.
• Working closely with internal teams to ensure a seamless customer experience.
• Coordinating invoicing and supporting the resolution of any order or delivery issues.
• Supporting sales initiatives and account development activities.
• Analysing customer, sales and inventory data to identify trends and opportunities.
• Producing reports and insights to support commercial decision-making.
• Contributing to the ongoing growth and success of the UK business.

What We’re Looking For

• Previous experience in Account Management, Customer Success, Sales Support, Customer Service or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive and commercially aware mindset.
• Confidence working with data and identifying opportunities for growth.
• Strong Microsoft Office skills, particularly Excel.
• Experience using CRM or ERP systems.
• The ability to manage multiple priorities in a fast-paced environment.

The Ideal Person

You are:

• Driven and proactive, taking ownership of your work and opportunities.
• Customer-focused, with a passion for delivering an exceptional experience.
• Commercially minded, with a natural ability to spot growth opportunities.
• Analytical, comfortable working with data and drawing meaningful insights.
• Organised and able to manage multiple priorities effectively.
• Collaborative, building strong relationships both internally and externally.

Why Join?

This is an opportunity to join a growing international business where your contribution will be visible and valued. You’ll have the chance to develop long-term customer relationships, influence account growth and work within a collaborative team environment that offers genuine scope for progression.