Key Account Manager

Mulberry Recruitment; London Borough of Merton; On-site; GBP 30,000 - 34,000; Full time

Job summary

Mulberry Recruitment Ltd is partnering with an international sports business to recruit an Account Manager in Wimbledon. You will manage customer relationships, oversee orders from enquiry to delivery, and identify growth opportunities to drive revenue. Collaborate with sales, logistics, operations and finance to ensure a seamless customer experience.

The role emphasizes data-driven insights, strong Excel use, and proactive account development to support UK business growth.

Qualifications

• Experience in Account Management or similar commercial role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Proactive and commercially aware mindset.
• Confidence with data and identifying growth opportunities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong Excel skills and MS Office proficiency.
• Experience using CRM/ERP systems.

Responsibilities

• Manage customer orders from enquiry to delivery.
• Serve as main contact for customers and resolve queries.
• Build and maintain relationships with existing customers and key accounts.
• Identify opportunities to grow accounts and increase revenue.
• Monitor stock and suggest alternatives when needed.
• Coordinate with sales, logistics, operations and finance.
• Support invoicing and resolve order or delivery issues.
• Assist with sales initiatives and account development.
• Analyze customer, sales and inventory data to spot trends.
• Produce reports to support commercial decisions.

Skills

Communication

Relationship building

Organisational skills

Attention to detail

Commercial awareness

Data analysis

Excel

CRM systems

ERP systems

Multi-tasking

Tools

CRM software

ERP systems

Job description

Account Manager

Location: Wimbledon

Salary: £30,000 - £34,000 + Bonus

Job Type: Full-Time

Looking for a role where you can build relationships, drive growth and make a real commercial impact?

We're partnering with a well-established international sports business that's continuing to grow across the UK. They are seeking an ambitious and customer-focused Account Manager to join their team in Wimbledon.

This is an excellent opportunity for someone who enjoys managing customer relationships, identifying opportunities and working collaboratively across multiple departments. You'll take ownership of a portfolio of accounts, ensuring customers receive an outstanding experience while helping to drive revenue growth and business success.

Working closely with sales, logistics, operations and finance teams, you'll play a key role in supporting customers from order placement through to delivery, while also uncovering opportunities to strengthen and expand existing accounts.

The Role

• Managing customer orders from initial enquiry through to successful delivery.
• Acting as a key point of contact for customers, providing outstanding service and resolving queries efficiently.
• Building and maintaining strong relationships with existing customers and key accounts.
• Identifying opportunities to grow customer accounts and increase revenue.
• Monitoring stock availability and recommending suitable alternatives when required.
• Working closely with internal teams to ensure a seamless customer experience.
• Coordinating invoicing and supporting the resolution of any order or delivery issues.
• Supporting sales initiatives and account development activities.
• Analysing customer, sales and inventory data to identify trends and opportunities.
• Producing reports and insights to support commercial decision-making.
• Contributing to the ongoing growth and success of the UK business.

What We’re Looking For

• Previous experience in Account Management, Customer Success, Sales Support, Customer Service or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive and commercially aware mindset.
• Confidence working with data and identifying opportunities for growth.
• Strong Microsoft Office skills, particularly Excel.
• Experience using CRM or ERP systems.
• The ability to manage multiple priorities in a fast-paced environment.

The Ideal Person

• Driven and proactive, taking ownership of your work and opportunities.
• Customer-focused, with a passion for delivering an exceptional experience.
• Commercially minded, with a natural ability to spot growth opportunities.
• Analytical, comfortable working with data and drawing meaningful insights.
• Organised and able to manage multiple priorities effectively.
• Collaborative, building strong relationships both internally and externally.

Why Join?

This is an opportunity to join a growing international business where your contribution will be visible and valued. You'll have the chance to develop long-term customer relationships, influence account growth and work within a collaborative team environment that offers genuine scope for progression.

If you’re looking for a varied, commercially focused role where you can make a real impact, we’d love to hear from you