Strategic Accounts Engagement Lead

Legora

Greater London

On-site

GBP 65,000 - 95,000

Full time

14 days+

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Job summary

Legora, a UK-headquartered company redefining how legal work gets done, is seeking a Senior customer success professional to lead strategic accounts. You will own relationships with major law firm clients, embed on-site adoption, and translate client feedback into product direction.

The role combines change management, executive-facing communication, and hands-on client engagement. You will spend time with lawyers and senior stakeholders on client sites, with an emphasis on driving adoption,

Qualifications

Three to five years in Customer Success or Account Management in a high-growth B2B SaaS environment.
Experience driving retention and satisfaction in the enterprise space.
Proven track record of changing behaviour, not just managing relationships.
Excellent written, verbal and interpersonal communication at all levels.
High EQ, commercial instinct and comfort in fast-paced, evolving settings.

Responsibilities

Act as a key point of contact and strategic advisor, uncovering new use cases and linking value to ROI.
Be available to end users, discuss Legora usage and expansion opportunities quickly.
Spend time on client sites, working with senior stakeholders including partners and heads of practice.
Identify expansion opportunities and co-lead adoption initiatives with the Engagement Director.
Contribute to adoption practice groups with discovery, validation and enablement sessions.
Monitor customer health metrics and propose strategies to sustain momentum.