Strategic Accounts Director – Life Sciences SaaS

Instem; Aston-by-Stone; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Private medical

Pension (matching)

25 days leave + holidays

Life insurance

Referral scheme

Employee assistance program

Benefits hub

Job summary

Instem in Stone, Staffordshire is seeking an Account Director for Strategic Accounts to lead a portfolio of high‑value pharmaceutical, CRO and biotech customers. You’ll own relationships, identify opportunities, and drive transformation using Instem’s SaaS solutions.

Reporting to the VP EMEA Sales, the role requires seniority, cross‑functional influence, and the ability to navigate complex multi‑stakeholder deals across global customers; French and/or Italian language skills are a plus.

Qualifications

• Several years in enterprise software sales or strategic account management.
• Demonstrated over‑achievement by expanding major accounts and delivering measurable outcomes.
• Experience with pharma/biotech/CRO contexts and understanding of scientific/regulatory environments.

Responsibilities

• Set direction for strategic accounts by understanding operations, constraints and where improvements impact outcomes.
• Engage across scientific, operational, and executive stakeholders to shape better ways of working.
• Create and convert high‑value opportunities by aligning Instem capabilities with measurable improvements.
• Lead complex deals and guide stakeholders to defined, value‑driven outcomes.
• Expand Instem’s role by driving data integrity, workflow efficiency, and regulatory compliance improvements.
• Coordinate internal teams to deliver outcomes and set clear customer objectives.
• Ensure ongoing value realization by maintaining close customer relationships and reviewing outcomes.

Job description

Instem in Stone, Staffordshire is seeking an Account Director for Strategic Accounts to lead a portfolio of high‑value pharmaceutical, CRO and biotech customers. You’ll own relationships, identify opportunities, and drive transformation using Instem’s SaaS solutions.

Reporting to the VP EMEA Sales, the role requires seniority, cross‑functional influence, and the ability to navigate complex multi‑stakeholder deals across global customers; French and/or Italian language skills are a plus.