Strategic Account Success Manager

Seequent; Reading; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Seequent is seeking an Account Success Manager for its Civil Energy & Environment portfolio. You will be the primary day-to-day contact, driving adoption, retention, and value realization for assigned customers, in a hybrid role.

You will build relationships with stakeholders, coordinate onboarding and training, monitor product usage and health signals, and collaborate with Sales, Support, and internal teams. Strong communication, problem solving, and strategic thinking are essential.

Qualifications

• Must have customer-focused mindset with ability to engage technical and non-technical stakeholders.
• Strong communication and influencing skills across organizational levels.
• Experience in onboarding, adoption tracking, and renewal opportunities.

Responsibilities

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training by engaging the appropriate internal resources and tracking outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers and Sales and Support team members to support account planning activities.
• Document customer interactions, account updates, and key activities in the CRM system.
• Facilitate communication between customers and internal teams to support timely resolution of questions, concerns, and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights for customer success discussions and reviews.
• Identify expansion and renewal opportunities, communicate them to the Senior Account Manager, and maintain a regular customer engagement cadence.

Skills

Account management

Customer success

Stakeholder engagement

CRM usage

Communication

Problem solving

Strategic thinking

Cross-functional collaboration

Job description

Seequent is seeking an Account Success Manager for its Civil Energy & Environment portfolio. You will be the primary day-to-day contact, driving adoption, retention, and value realization for assigned customers, in a hybrid role.

You will build relationships with stakeholders, coordinate onboarding and training, monitor product usage and health signals, and collaborate with Sales, Support, and internal teams. Strong communication, problem solving, and strategic thinking are essential.