Strategic Account Relationship Executive

Metro Rod; Macclesfield; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Royal London, Company Pension

Group Life Assurance

Cycle to Work Scheme

Laptop

Free Eye Tests / Subsidy for Glasses

Free Standard Parking

Employee Assistance Programme

Occupational Health Support

Employee Discounts Platform

Job summary

Metro Rod is seeking a motivated, desk-based sales and account management professional to manage a portfolio of clients from our Support Centre. You will report to the Head of Sales and focus on maintaining excellent customer relationships, driving retention, and identifying opportunities to expand services.

You will work with our National Accounts Team to grow accounts, build long-term partnerships, and support franchise partners.

Qualifications

• Previous experience in an office-based role (essential).
• Experience in customer service, account management, sales, or an outbound call centre environment (desirable).
• Ability to take ownership, spot opportunities, and deliver solutions.

Responsibilities

• Manage and develop relationships with a portfolio of small to medium-sized clients.
• Maintain excellent customer relationships and drive account retention.
• Identify opportunities to grow accounts through additional services.
• Engage with clients to understand their needs and build long-term partnerships.

Skills

Customer service

Account management

Sales

CRM experience

Communication skills

MS Office

Tools

CRM software

Internal systems

MS Office

Job description

Metro Rod is seeking a motivated, desk-based sales and account management professional to manage a portfolio of clients from our Support Centre. You will report to the Head of Sales and focus on maintaining excellent customer relationships, driving retention, and identifying opportunities to expand services.

You will work with our National Accounts Team to grow accounts, build long-term partnerships, and support franchise partners.