Client Relationship Executive

Metro Rod Ltd.; Macclesfield; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Royal London Pension

Group Life Assurance

Cycle to Work Scheme

Laptop

Eye tests / Glasses subsidy

Free Parking

Employee Assistance Programme

Occupational Health Support

Employee Discounts Platform

Job summary

Metro Rod Ltd is seeking a Client Relationship Executive to join the sales team at our Macclesfield office. This desk-based role focuses on managing and developing relationships with a portfolio of small to medium-sized clients.

You will maintain excellent customer relationships, drive account retention, and identify opportunities to grow accounts through additional services. You will engage with clients to understand their needs and build long-term partnerships, while supporting our National

Qualifications

• Previous experience in an office-based role (essential).
• Experience in customer service, account management, sales or outbound calling (desirable).
• Strong communication and relationship-building skills with clients at all levels.
• Confidence managing and developing customer accounts through proactive contact.
• Proficient with MS Office and CRM or internal systems.
• Ability to spot opportunities and deliver solutions.
• A flexible, adaptable approach in a fast-paced environment.
• Target-driven mindset focused on retention and growth.

Responsibilities

• Maintain excellent customer relationships and drive account retention.
• Identify opportunities to grow accounts through additional services.
• Engage with clients to understand needs and build long-term partnerships.
• Develop new business opportunities where appropriate.
• Support National Accounts Team to achieve revenue targets.

Skills

Account management

Customer service

Sales

Outbound calls

CRM skills

Communication

MS Office

CRM software

Tools

CRM software

MS Office

Job description

Client Relationship Executive
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £27,500 DOE + quarterly based bonus & benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We’re looking for a motivated, enthusiastic, and adaptable individual to join our sales team at the Metro Rod Support Centre. Reporting to the Head of Sales, this desk-based role focuses on managing and developing relationships with a portfolio of small to medium-sized clients.

Working alongside our National Accounts Team, you’ll be responsible for maintaining excellent customer relationships, driving account retention, and identifying opportunities to grow accounts through additional services. You’ll proactively engage with clients to understand their needs and build long-term partnerships.

While the main focus is developing existing accounts, you’ll also identify and convert new business opportunities where appropriate.

The role requires strong communication skills, confidence on the phone, and the ability to use digital tools and internal systems to manage accounts and opportunities. You’ll work towards team revenue targets while supporting our Franchise Network in achieving their sales goals.

This office-based role offers a great opportunity for someone looking to build a long-term career in account management and client relationship development.

What do we look for?

• Previous experience in an office-based role (essential)
• Experience in customer service, account management, sales, or an outbound call centre environment (desirable)
• Strong communication and relationship-building skills with the ability to engage clients at all levels
• Confidence managing and developing customer accounts through proactive contact and service delivery
• Good MS Office skills and confidence using CRM or internal systems
• Ability to take ownership, spot opportunities, and deliver solutions
• A flexible and adaptable approach in a fast-paced environment
• Target-driven mindset with a focus on account retention and growth
• Interest in building a career in sales and account management
• A team player who works well with internal teams and franchise partners

What do you get?

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Cycle to Work Scheme
• Laptop
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.