Strategic Account Manager, Tech Solutions

Sony group; Pencoed; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Generous pension scheme

Life assurance

33 days annual leave (incl. holidays)

Long service holiday days

Onsite secure car park

Onsite gym and changing facilities

Subsidised canteen

Private medical insurance

School holiday schemes access

Job summary

Sony UK Technology Centre in Pencoed, Wales is seeking an Account Manager to oversee relationships with business partners, ensuring requirements are understood and delivered across the organisation.

You will act as the brand ambassador, identify growth opportunities, manage communications, and support NPI as needed. The role offers pension, life assurance, generous annual leave and onsite facilities.

Qualifications

• Proven experience managing customer accounts in an Account Management or CRM role.
• Ability to analyse and present data to stakeholders.
• Excellent communication and presentation skills at all levels.

Responsibilities

• Develop strong customer relationships aligned with Sony UK TEC objectives.
• Own assigned accounts, ensure satisfaction and delivery of objectives.
• Prepare quotations, price updates, contracts and proposals.
• Support revenue growth and margin improvement.
• Identify new business opportunities within existing accounts.
• Coordinate responses to customer enquiries and issues.
• Interpret data and communicate insights to stakeholders.
• Lead weekly customer calls and quarterly business reviews.
• Support introduction of new products (NPI).
• Manage demand forecasts and communicate changes.
• Coordinate customer visits and site presentations.
• Represent Sony at meetings and events.

Skills

Customer relationship management

Data analysis

Excellent communication

Presentation skills

Commercial awareness

Education

Degree preferred

Job description

Sony UK Technology Centre in Pencoed, Wales is seeking an Account Manager to oversee relationships with business partners, ensuring requirements are understood and delivered across the organisation.

You will act as the brand ambassador, identify growth opportunities, manage communications, and support NPI as needed. The role offers pension, life assurance, generous annual leave and onsite facilities.