Strategic Account Manager — Growth & Partnerships

Sony; Ewenny; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Private medical insurance

33 days annual leave

Onsite gym

Onsite parking

Learning & Development Academy

Staff sales

Job summary

Sony UK TEC seeks an Account Manager to oversee a portfolio of business partners, acting as the primary commercial interface between customers and Sony. You will build long-term relationships, manage quotations and contracts, and drive revenue growth while coordinating with Engineering, Operations and Programme Management teams.

The role emphasizes data interpretation, strong communication, and proactive account governance.

Qualifications

• Proven experience managing customer accounts within an Account Management, Commercial Management or Customer Relationship Management environment.
• Computer literate (Microsoft Office).
• Ability to analyse, interpret and present data effectively to stakeholders at all levels.
• Excellent communication and presentation skills with confidence to present internally and externally.

Responsibilities

• Proactively develop strong customer relationships, aligning customer and Sony UK TEC business objectives.
• Take ownership ofassigned customer accounts, ensuring customer satisfaction and delivery of objectives.
• Prepare and manage customer quotations, price updates, contracts and commercial proposals.
• Support revenue growth, margin improvement and profitability.
• Identify new business and growth opportunities within existing accounts.
• Monitor and respond to customer requirements, enquiries and requests with timely communication.
• Coordinate and manage customer issues, risks and escalations with internal teams for effective resolution.
• Collect and interpret data, liaising between internal and external stakeholders.
• Initiate weekly customer calls and Quarterly Business Reviews (QBRs).
• Support introduction of new products (NPI) with Engineering, Operations and PM teams.
• Manage customer demand forecasts and communicate changes for operational planning.
• Arrange customer visits, open days, plant tours and site presentations.
• Represent Sony at meetings, networking events, exhibitions and industry functions.

Skills

Account management

Commercial awareness

Communication skills

Data interpretation

Presentation skills

Microsoft Office

Education

Degree preferred (Business/Management)

Tools

Microsoft Office

Job description

Sony UK TEC seeks an Account Manager to oversee a portfolio of business partners, acting as the primary commercial interface between customers and Sony. You will build long-term relationships, manage quotations and contracts, and drive revenue growth while coordinating with Engineering, Operations and Programme Management teams.

The role emphasizes data interpretation, strong communication, and proactive account governance.