Strategic Account Manager – Growth & Retention

Vital Healthcare; Tees Valley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Career development

Training

Team environment

Job summary

Certas Energy is seeking a Customer Account Manager in the UK to manage a portfolio of commercial customers, drive sales growth and deliver exceptional service. You will build strong relationships through proactive account management and consultative selling, handling inquiries and seizing upsell opportunities.

The role requires strong communication, negotiation skills and a target-driven approach, with safety and compliance at the heart of the business ethos.

Qualifications

• Experience in telephone sales and consultative selling.
• Strong account management and relationship-building skills.
• Excellent communication and negotiation skills.
• Target-driven and organised approach.

Responsibilities

• Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.
• Building strong customer relationships through proactive account management and consultative selling.
• Handling inbound customer enquiries across multiple channels.
• Identifying and securing upselling, cross-selling and new business opportunities.
• Negotiating pricing to maximise profitability.
• Investigating and resolving customer queries and complaints.

Skills

Telephone sales

Consultative selling

Account management

Communication

Negotiation

Education

GCSE Maths and English

Job description

Certas Energy is seeking a Customer Account Manager in the UK to manage a portfolio of commercial customers, drive sales growth and deliver exceptional service. You will build strong relationships through proactive account management and consultative selling, handling inquiries and seizing upsell opportunities.

The role requires strong communication, negotiation skills and a target-driven approach, with safety and compliance at the heart of the business ethos.