Strategic Account Manager, EMEA

Sedex; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in sustainable supply chains is looking for a Strategic Account Manager in London. This role focuses on building long-term relationships with high-profile clients, driving growth and customer satisfaction through effective account management and collaboration.

Qualifications

• Experience in developing customer retention strategies.
• Proven track record in account management and customer satisfaction.

Responsibilities

• Lead business relationships for strategic customers.
• Manage customer renewals and contract negotiations.
• Develop growth strategies and account management plans.

Skills

Customer Retention

Account Management

Stakeholder Management

Collaboration

Problem Solving

Job description

About Sedex

Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

We are seeking a Strategic Account Manager to join our AM Team in the UK. In this role, you will lead the business relationship and customer journey for a portfolio of strategic and high-profile customers. You will be responsible for building long term relationships through the creation of collaborative opportunities that embed Sedex as a critical business partner, driving shared value and profitability over the long term.

Key responsibilities

• Define and develop the customer retention and growth strategy.
• Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
• Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
• Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
• Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
• Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.
• Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
• Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Manage customer renewals and contract negotiations in accordance with internal governance and processes.
• Promote and embed new tools and services across your customer base.
• Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.

Knowledge, Skills & Experience

• Define and develop the customer retention and growth strategy.
• Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
• Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
• Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
• Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
• Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.
• Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
• Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Manage customer renewals and contract negotiations in accordance with internal governance and processes.
• Promote and embed new tools and services across your customer base.
• Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity, ensuring that all employees feel empowered to contribute, collaborate, and excel. We celebrate diversity in all its forms, recognizing that our strength lies in the variety of experiences, perspectives, and ideas that each individual brings to the table.

By embedding these values into our daily practices, we ensure that we not only meet our business objectives but also create a lasting, positive impact on our people, our customers, and the communities we serve.

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