Strategic Account Manager — Defence Tech Growth

EMBS Technology; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company pension

25 days annual leave plus bank/public

Job summary

EMBS Technology in Derbyshire is seeking its first dedicated Customer Account Manager to shape how we manage customer relationships across the business.

You'll be the trusted point of contact for a portfolio of key customers, coordinating with engineering and leadership teams, spotting growth opportunities, and driving CRM processes to ensure delivery and satisfaction. This role offers autonomy to define the function in a growing defence tech company.

Qualifications

• Experience in Account Management, Customer Success, Internal Sales or a similar customer-facing commercial role.
• Excellent relationship-building skills with the ability to develop trust at all levels.
• Commercial awareness and the confidence to identify opportunities within existing accounts.
• Highly organised with strong attention to detail.
• Strong written and verbal communication skills.
• Self-motivated with a proactive approach to solving problems.
• CRM implementation or administration experience.
• Exposure to long sales cycles and relationship-based account management.
• Understanding of secure technology or networking environments.

Responsibilities

• Manage a portfolio of key customer accounts, becoming their primary commercial contact.
• Build long-term relationships through regular communication and proactive account management.
• Understand customer objectives, challenges and future requirements.
• Identify opportunities to expand existing accounts and introduce additional products and services.
• Prepare quotations, proposals and commercial documentation.
• Coordinate customer requests across engineering, operations and leadership teams.
• Keep customers informed on project progress, delivery timelines and commercial activity.
• Capture customer feedback and share valuable market insight across the business.
• Help implement new CRM processes and customer management best practices.
• Ensure opportunities, actions and follow-ups are accurately tracked and completed.

Skills

Account Management

Customer Success

Relationship Building

Communication skills

Organisational skills

Proactive problem solving

Tools

CRM systems

Job description

EMBS Technology in Derbyshire is seeking its first dedicated Customer Account Manager to shape how we manage customer relationships across the business.

You'll be the trusted point of contact for a portfolio of key customers, coordinating with engineering and leadership teams, spotting growth opportunities, and driving CRM processes to ensure delivery and satisfaction. This role offers autonomy to define the function in a growing defence tech company.