Strategic Account Manager

CD Recruitment; United Kingdom; Remote; GBP 45,000 - 75,000; Full time

Job summary

An innovative SaaS provider is seeking a Strategic Account Manager to join their Customer Success team. This role offers the chance to manage high-value accounts and drive digital transformation across the UK. You'll focus on customer retention, satisfaction, and revenue growth while collaborating closely with internal teams. Ideal candidates will have a strong background in Account Management and a proven ability to foster lasting relationships with clients. Join a mission-driven company that values autonomy, career progression, and a collaborative work environment.

Benefits

Full travel reimbursement

Structured onboarding

Career progression opportunities

Qualifications

• 3+ years in Account Management or Customer Success roles.
• Proven track record of driving customer retention and expansion.

Responsibilities

• Manage a portfolio of 35-40 key customer accounts.
• Identify upsell and cross-sell opportunities for new features.

Skills

Account Management

Customer Success

Analytical Skills

Relationship Building

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce

HubSpot

Gainsight

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from CD Recruitment

Location: UK (Remote with occasional travel required)

A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.

The Role

As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.

Key Responsibilities:

• Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Develop and execute strategic account plans aligned to customer business goals.

Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities for new modules, features, and services.
• Collaborate with Sales and BDRs to expand accounts and drive contract renewals.

Strategic Advisory & Customer Advocacy

• Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
• Serve as a strategic advisor, sharing best practices and industry trends.

Internal Collaboration

• Align closely with Sales, Product, Support, and Implementation teams.
• Champion the voice of the customer internally to shape product roadmap and services.
• Support onboarding and customer enablement efforts as needed.
• Track KPIs and feature adoption rates.

What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.

Who We’re Looking For:

• 3+ years in Account Management, Customer Success, or similar roles within SaaS.
• Proven track record driving customer retention and expansion.
• Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
• Analytical and data-driven with a proactive approach to customer health and churn prevention.
• Excellent relationship-builder and confident communicator.
• Flexibility to travel nationally.
• Experience in high-growth SaaS environments (bonus).
• Familiarity with Gainsight, Salesforce, or HubSpot (bonus).

What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.

Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Consulting, and Information Technology

• Industries

  IT Services and IT Consulting and Software Development

Referrals increase your chances of interviewing at CD Recruitment by 2x

Get notified about new Account Manager jobs in United Kingdom.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 months ago

Client Account Manager (Amazon Management Agency)

London, England, United Kingdom 1 week ago

National Account Manager - FMCG - Discounters

York, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

National Account Manager - High Growth Soft Drinks Brand

Wallingford, England, United Kingdom 26 minutes ago

St Albans, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.