Account Manager - SOUTH

ARROW Industrial Group; Crawley; Hybrid; GBP 60,000; Full time

Benefits offered by this job

Competitive salary package

Company car or allowance

22 days holiday plus bank holidays

Paid birthday off

Health cashback scheme

Employer pension contributions

Job summary

A leading industrial solutions provider based in Crawley is seeking an experienced Account Manager to oversee an existing client portfolio. The successful candidate will be responsible for fostering strong customer relationships, ensuring satisfaction, and identifying growth opportunities. The role requires proven account management experience, strong negotiation skills, and a proactive approach to problem-solving. This position offers competitive on-target earnings, including a company car and benefits.

Qualifications

• Proven experience in account management and development.
• Successful history in account growth and customer retention.
• Valid clean UK driving licence required.

Responsibilities

• Manage and strengthen relationships with existing customers.
• Identify upsell and cross-sell opportunities to maximize account value.
• Maintain regular client contact through a structured call cycle.

Skills

Relationship management

Solution-based selling

Negotiation skills

Strong communication

CRM proficiency

Problem-solving abilities

Tools

HubSpot

SAP Business One

MS Office

Job description

Package: £60k OTE inc uncapped commission – plus car and benefits

Location: Field based – ideal home location South of M25/Crawley/Guildford/Reading

Arrow Industrial Group has been a trusted industry specialist since 1986. We provide security, reliability, and innovation to customers nationwide, offering advanced solutions across industrial doors, automatic entrance systems, loading bays, gates, and barriers. Our product range includes commercial and industrial roller shutters, sectional overhead doors, hinged and high-speed doors, fire shutters/smoke curtains, traffic doors, and a wide range of automated gates and barriers.

We are looking for an experienced field based account management professional to take ownership of an established and diverse customer portfolio. This role will position you as a trusted partner to long-standing clients, ensuring exceptional service delivery while proactively identifying opportunities for sustainable account growth. We seek someone who excels at developing meaningful client relationships, driving engagement, and maximising value within existing accounts.

Key Responsibilities

As the Account Manager, you will take responsibility for the retention, development and overall success of a regional client portfolio. Duties include:

• Proactively managing and strengthening relationships with existing customers, ensuring high levels of engagement and satisfaction
• Identifying upsell and cross-sell opportunities to maximise both product density and overall account value
• Managing a structured call cycle to maintain regular and purposeful client contact
• Following up on open quotations, progressing opportunities through to close
• Acting as the primary liaison and trusted point of contact for set portfolio of customers
• Engaging customers around preventative maintenance schedules and service requirements
• Keeping clients informed on new products, innovations and promotional activity
• Supporting follow-up activity for marketing campaigns
• Identifying additional sites, gaining case studies, testimonials and referrals
• Ensuring accurate CRM updates and full visibility of account activity within HubSpot
• Working with internal teams—including service, operations and credit control—to deliver a seamless client experience
• Providing ongoing account support to ensure smooth purchasing and service delivery processes

Skills & Experience

• A self-motivated, relationship-driven professional with proven experience managing and developing established accounts
• Demonstrable success in account growth, customer retention and adding value by solution based selling
• Strong negotiation skills with a proven track record of delivering profitable business
• Confident and engaging communicator capable of building long‑term partnerships
• Experience supporting a broad customer portfolio at varying lifecycle stages
• Proficient with CRM systems and MS Office; experience with HubSpot and SAP Business One is highly advantageous
• Strong problem‑solving abilities with a proactive, solutions‑focused mindset
• Adaptable team player capable of supporting wider business initiatives
• Aligned with our values of openness, respect, honesty and teamwork
• Ideally has experience in selling an industrial based product or service in the B2B market
• Must have valid clean UK driving licence and be prepared for extensive travel to customer network

What We Offer

• £60,000 on‑target earnings, including salary and uncapped commission scheme
• Company car (or car allowance) for business miles
• 22 days holiday per year plus bank holidays (increasing with service)
• Paid birthday off
• Westfield Health Cashback Scheme, including rewards, discounts, and gym benefits
• 3% employer pension contributions

If this sounds like the role for you, apply, attach your CV, and we will be in touch for a confidential chat. Shortlisted candidates will be contacted within two weeks.

Direct applicants only — no agencies.

Arrow is the UK’s leading independent industrial door supplier.

Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way

Clayton West

Huddersfield

HD8 9XJ