Strategic Account Director — Remote, Enterprise Social

BrandBastion Inc; England; Remote; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly role

Generous paid time off

Global team meetups

Job summary

BrandBastion in the UK is seeking an Account Director with deep experience in organic social media, community engagement and enterprise client leadership. You will own a portfolio of strategic accounts and be the primary senior partner to Global Heads of Social and VP Marketing.

You will translate customer goals into measurable outcomes, guide platform adoption, run executive business reviews and work with product and technical teams to drive retention, renewals and growth across complex

Qualifications

• Experience as an Account Manager/Account Director or senior customer leader.
• Experience working with large consumer brands through an agency, social technology company or in-house team.
• Ability to lead strategic conversations with senior brand leaders.
• Strong knowledge of social strategy, community engagement, moderation, and customer care.

Responsibilities

• Take direct ownership of a portfolio of strategic enterprise accounts including outcomes, retention, renewals and expansion.
• Build trusted relationships with senior leaders across social media, marketing, brand, community and customer care.
• Develop a clear account strategy based on customer priorities and measures of success.
• Lead strategic conversations across organic social, community management, moderation, engagement, and sentiment.

Skills

Account Director

Social strategy

Relationship management

Commercial mindset

Data interpretation

Cross-functional collaboration

Project management

Communication skills

Job description

BrandBastion in the UK is seeking an Account Director with deep experience in organic social media, community engagement and enterprise client leadership. You will own a portfolio of strategic accounts and be the primary senior partner to Global Heads of Social and VP Marketing.

You will translate customer goals into measurable outcomes, guide platform adoption, run executive business reviews and work with product and technical teams to drive retention, renewals and growth across complex