Strategic Account Director, FM & Client Growth

SBFM; West Yorkshire; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Car allowance

28 days holiday

Contributory pension scheme

Free onsite parking

Job summary

SBFM is seeking an experienced Account Director to lead client relationships and drive operational excellence across regions in the UK. The role focuses on governance presentations, data analysis, and ensuring delivery within budgets.

You will coach teams, manage the division’s P&L, and seek continuous improvement opportunities in a dynamic FM environment. A strong leadership and client-facing track record is essential.

Qualifications

• Ability to analyse data (Excel, PowerBi) to identify problem areas and opportunities for growth.
• Experience of leading a team and working with senior-level clients.
• Experience of working with frontline operatives and diverse backgrounds.
• FM knowledge helpful and ability to manage budgets and P&L.
• Proven track record of achieving KPIs and SLAs and managing suppliers.

Responsibilities

• Lead by example and model SBFM values.
• Build relationships with senior client stakeholders to maintain trust and open dialogue.
• Present governance data and analysis to clients on a regular cadence.
• Ensure regional operations deliver within budgets and structures.
• Manage profitability and provide action plans for variations.
• Identify improvements to P&L through innovation and productivity.

Skills

Excel

PowerBi

Team leadership

Client governance

P&L management

Budget awareness

KPIs & SLAs

Supplier management

Communication

Data analysis

Job description

SBFM is seeking an experienced Account Director to lead client relationships and drive operational excellence across regions in the UK. The role focuses on governance presentations, data analysis, and ensuring delivery within budgets.

You will coach teams, manage the division’s P&L, and seek continuous improvement opportunities in a dynamic FM environment. A strong leadership and client-facing track record is essential.