Store Team Manager: Lead People, Service & Growth

Tesco Retail; Dunfermline; On-site; GBP 26,000 - 32,000; Full time

Job summary

Tesco is seeking a Team Manager to lead store colleagues and deliver a first-class customer experience in-store. You will recruit, train, and coach the team, ensuring excellent product knowledge, strong service, and compliant operations.

You will drive sales through smart trade activity, implement the Store Change Plan, and foster a safe, inclusive environment while supporting customers and communities.

Qualifications

• Proven experience leading and developing high‑performing teams.
• Strong focus on delivering excellent customer service and store performance.
• Excellent communication and people management skills.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Recruiting, training, and developing colleagues to build a high‑performing team.
• Coaching the team to be knowledgeable about products and services.
• Lead trade activity to grow sales and maximise profit.
• Develop knowledge to deliver the Store Change Plan and optimise resources.
• Identify and resolve root‑cause issues with sustainable solutions.
• Prioritise colleague safety and ensure legal trading with safety tools.
• Stay curious and identify opportunities to serve customers and communities better.

Skills

Team leadership

People development

Customer service

Clear communication

Decision making

Resilience

Job description

Tesco is seeking a Team Manager to lead store colleagues and deliver a first-class customer experience in-store. You will recruit, train, and coach the team, ensuring excellent product knowledge, strong service, and compliant operations.

You will drive sales through smart trade activity, implement the Store Change Plan, and foster a safe, inclusive environment while supporting customers and communities.