Store Team Leader — Lead, Develop & Drive Performance

OurCoop; Sutton Coldfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Personalised learning and development

Paid time for volunteering

Enhanced family friendly policies

Wellbeing: Annual health check kit and

virtual GP

Colleague assistance programme

Healthcare Cashplan

Company sick pay

Life Assurance

We’ve got you – wellbeing campaign

Give as you earn

iTrent Financial Wellbeing (Wagestream

The Money Co-op

Salary Sacrifice schemes

Electric Vehicle scheme

Share Incentive Plan (SIP)

Cycle to Work scheme

Holiday buy

Job summary

OurCoop is seeking a Team Leader to support and manage an exceptional store team, working closely with the management team to drive day-to-day operations and customer experience.

You will undergo a comprehensive training period at our Difference Maker Academies (up to 4 weeks), paired with an experienced Academy Mentor to develop leadership and performance skills for long-term success.

Qualifications

• Experience leading teams in retail or service environments.
• Ability to manage performance reviews and address underperformance.
• Strong communication and coaching skills.

Responsibilities

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

Skills

Team leadership

People management

Performance management

Communication

Customer service

Job description

OurCoop is seeking a Team Leader to support and manage an exceptional store team, working closely with the management team to drive day-to-day operations and customer experience.

You will undergo a comprehensive training period at our Difference Maker Academies (up to 4 weeks), paired with an experienced Academy Mentor to develop leadership and performance skills for long-term success.