Store Team Leader - Lead a Busy Co-op & Serve Your Community

Co-op Group; Innerleithen; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

30% discount on Co-op products

Pension contributions up to 10%

36 days of holiday (pro-rata)

GP access 24/7 for colleagues

Cycle to work scheme

Full training and career development

Job summary

Co-op Group in the United Kingdom is seeking a Customer Team Leader to manage a small store team and ensure smooth daily operations, including potential work in post office or bakery depending on the store.

You will lead shifts, coach staff, support merchandising and stock control, and drive membership engagement while delivering excellent customer service in a community-focused setting.

Qualifications

• Experience leading a store team.
• Strong people-management abilities.
• Customer-focused with excellent communication.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op membership and community engagement.

Skills

Leadership

Retail operations

Team coaching

Customer service

Job description

Co-op Group in the United Kingdom is seeking a Customer Team Leader to manage a small store team and ensure smooth daily operations, including potential work in post office or bakery depending on the store.

You will lead shifts, coach staff, support merchandising and stock control, and drive membership engagement while delivering excellent customer service in a community-focused setting.