Store Team Leader - Ethical Beauty & Customer Experience

The Body Shop International; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Body Shop in London is seeking a Team Leader to support the store management team by coaching Customer Consultants, driving sales and delivering an exceptional customer experience.

You will supervise day-to-day store operations, ensure adherence to brand standards, manage inventory, and act as a passionate ambassador for campaigns. If you thrive in a fast-paced retail environment and enjoy mentoring others, this is a great opportunity to grow with an ethical beauty brand.

Qualifications

• Experience in customer service in beauty/retail
• Strong communication and listening skills
• Interpersonal skills to build rapport and provide solutions
• Positive mindset with willingness to develop
• Ability to multitask and work flexible hours

Responsibilities

• Lead and coach Customer Consultants to deliver exceptional service
• Assist store management with opening/closing procedures
• Support inventory management and store layout
• Coordinate between customers, team and manager to meet targets

Skills

Customer service

Retail leadership

Team coaching

Stock & store operations

Job description

The Body Shop in London is seeking a Team Leader to support the store management team by coaching Customer Consultants, driving sales and delivering an exceptional customer experience.

You will supervise day-to-day store operations, ensure adherence to brand standards, manage inventory, and act as a passionate ambassador for campaigns. If you thrive in a fast-paced retail environment and enjoy mentoring others, this is a great opportunity to grow with an ethical beauty brand.