Flagship Store Team Leader – Elevate Experience

THE BODY SHOP; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Body Shop in Greater London is seeking a Team Leader to support the store management in driving sales and delivering an exceptional customer experience. You will coach Customer Consultants, oversee store operations, and help protect the brand and assets while upholding company values.

This role offers opportunities to lead a passionate team and contribute to our ethical beauty mission, champion campaigns, and maintain a welcoming, standards-driven store environment.

Qualifications

• Experience working in customer service, have genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
• A positive mindset with the willingness to develop.
• Ability to multitask, manage time and work flexible hours.

Responsibilities

• Support store management in driving sales through supervision and coaching of Customer Consultants, delivering exceptional customer experience, and upholding brand and asset protection policies.
• Monitor and contribute to achieving sales targets, manage store operations and participate in recruiting the right team, including opening and closing procedures.
• Train and develop staff to reflect the brand values, foster teamwork and retain talent.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

The Body Shop in Greater London is seeking a Team Leader to support the store management in driving sales and delivering an exceptional customer experience. You will coach Customer Consultants, oversee store operations, and help protect the brand and assets while upholding company values.

This role offers opportunities to lead a passionate team and contribute to our ethical beauty mission, champion campaigns, and maintain a welcoming, standards-driven store environment.