Store Team Leader — Energize Service & Growth

Card Factory; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader for our Manchester store. You will support the Store Manager, keep the team motivated, and ensure customers leave with exactly what they came in for and a smile.

When the Store Manager is away, you’ll step up with confidence to keep things running smoothly. You’ll lead by example, drive commercial success, and help others grow while continuing to develop your own skills.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• Curiosity: always learning and eager to see the bigger picture.
• Inclusive: listen to everyone’s voice and help build a team where people feel they belong.
• Flexible, proactive, and able to set the tone by getting things done.
• Fair, open to feedback, and thoughtful in how decisions are made.
• Care about people, support growth, and foster a positive team vibe.

Responsibilities

• Lead day-to-day store operations and drive customer experiences.
• Support the Store Manager and keep the team motivated and focused.
• Lead by example and bring the Card Factory Way to life.
• Help others grow while developing your own skills.
• Drive store initiatives, maintain clear communication, and monitor performance.
• Create a positive, inclusive environment where the team thrives.

Skills

Leadership

Communication

Growth mindset

Team building

Adaptability

Positive energy

Job description

Card Factory is seeking a friendly and upbeat Team Leader for our Manchester store. You will support the Store Manager, keep the team motivated, and ensure customers leave with exactly what they came in for and a smile.

When the Store Manager is away, you’ll step up with confidence to keep things running smoothly. You’ll lead by example, drive commercial success, and help others grow while continuing to develop your own skills.