Store Team Leader — Energize Customer Experiences

Card Factory; Greenock; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep the team motivated. You’ll lead by example to deliver great service and ensure customers leave with what they came in for, plus a smile.

You’ll drive store initiatives, maintain clear communication, and foster an inclusive vibe while monitoring performance and helping the team thrive. Apply early; we may close the vacancy once enough applications are received.

Qualifications

• Strong leadership and people-management skills.
• Excellent communication and customer service mindset.
• Ability to motivate and develop the store team.
• Proactive, adaptable, and able to set the tone.

Responsibilities

• Support the Store Manager and lead the team in daily store operations.
• Drive customer experiences and commercial performance.
• Inspire and develop colleagues, sharing best practices.
• Maintain store standards and a positive, inclusive environment.

Skills

Leadership

Customer focus

People development

Flexibility

Communication

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep the team motivated. You’ll lead by example to deliver great service and ensure customers leave with what they came in for, plus a smile.

You’ll drive store initiatives, maintain clear communication, and foster an inclusive vibe while monitoring performance and helping the team thrive. Apply early; we may close the vacancy once enough applications are received.