Store Team Leader & Deputy Manager - Drive Sales & Service

Tapi Carpets; Test Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tapi Carpets is seeking a motivated individual to join our team in the UK, supporting the Store Manager to run the store and deliver exceptional customer service. You will deputise for the Store Manager across all store operations, help hit sales targets, train and motivate the team, and ensure a high standard of store appearance.

You'll be confident with customers, skilled at handling queries, and able to contribute to promotions and store improvements while complying with health and safety

Responsibilities

• Work together with your store team to wow our customers at every turn.
• Deputise for the Store Manager across all Store operations.
• Assist in the management of the store including sales targets and team motivation.
• Support and train the team to succeed and deliver the Tapi difference.
• Support the Store Manager to induct new Tapi colleagues.
• Drive sales to meet and exceed your personal sales targets.
• Deliver outstanding service to all customers - surpassing their expectations.
• Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
• Handle customer complaints in difficult situations.
• Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
• Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
• Regularly use Tapi technology to input customer order details accurately and to a high standard.
• Comply with all Health, Safety and Security requirements set out by Tapi.

Job description

Tapi Carpets is seeking a motivated individual to join our team in the UK, supporting the Store Manager to run the store and deliver exceptional customer service. You will deputise for the Store Manager across all store operations, help hit sales targets, train and motivate the team, and ensure a high standard of store appearance.

You'll be confident with customers, skilled at handling queries, and able to contribute to promotions and store improvements while complying with health and safety