Store Team Leader - Customer Service & Community

Co-op Group; Gateshead; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% in-store discount

Flexible pay access

Pension contributions

36 days holiday pro-rata

24/7 GP access

Cycle to work scheme

Inclusion policies

Job summary

Co-op Group in Gateshead is seeking a Customer Team Leader to run a busy neighbourhood store on Durham Road. You’ll lead a small team on shift, coach colleagues, and ensure smooth daily operations on the shop floor, tills, and service desks, with occasional post office or home delivery support depending on the store.

This part-time role is 24 hours per week with regular overtime. You’ll enjoy 30% staff discount, flexible pay access, pension contributions, up to 36 days holiday pro-rata, and

Qualifications

• Retail or team management experience is not essential.
• Passion for people and leadership.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Customer service

Retail operations

Team management

Job description

Co-op Group in Gateshead is seeking a Customer Team Leader to run a busy neighbourhood store on Durham Road. You’ll lead a small team on shift, coach colleagues, and ensure smooth daily operations on the shop floor, tills, and service desks, with occasional post office or home delivery support depending on the store.

This part-time role is 24 hours per week with regular overtime. You’ll enjoy 30% staff discount, flexible pay access, pension contributions, up to 36 days holiday pro-rata, and