Store Team Leader – Lead a Customer-Focused Team

Co-op Group; Long Lee; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Colleague discount 30%

Training and development

Pension scheme

Holiday entitlement

GP access

Job summary

Co-op Group in the United Kingdom is seeking a Customer Team Leader to guide a small store team and deliver essential services to the local community. You will lead shifts, support daily operations, and help drive membership growth while servicing customers, including post office transactions.

The role is part-time (16 hours per week) with varied shifts. Benefits include staff discounts, training, pension contributions, and holidays.

Qualifications

• Experience leading a small team in a fast-paced retail environment.
• Strong customer service focus with ability to coach others.
• Familiarity with post office counter transactions is a plus.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

People leadership

Customer service

Retail operations

Team management

Post Office counter

Tools

POS tills

Post Office counter handling

Merchandising

Job description

Co-op Group in the United Kingdom is seeking a Customer Team Leader to guide a small store team and deliver essential services to the local community. You will lead shifts, support daily operations, and help drive membership growth while servicing customers, including post office transactions.

The role is part-time (16 hours per week) with varied shifts. Benefits include staff discounts, training, pension contributions, and holidays.