Customer Team Leader

Co-op Group; Gateshead; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% in-store discount

Flexible pay access

Pension contributions

36 days holiday pro-rata

24/7 GP access

Cycle to work scheme

Inclusion policies

Job summary

Co-op Group in Gateshead is seeking a Customer Team Leader to run a busy neighbourhood store on Durham Road. You’ll lead a small team on shift, coach colleagues, and ensure smooth daily operations on the shop floor, tills, and service desks, with occasional post office or home delivery support depending on the store.

This part-time role is 24 hours per week with regular overtime. You’ll enjoy 30% staff discount, flexible pay access, pension contributions, up to 36 days holiday pro-rata, and

Qualifications

• Retail or team management experience is not essential.
• Passion for people and leadership.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Customer service

Retail operations

Team management

Job description

Location: 459-463 Durham Road Low Fell, Gateshead, NE9 5EX

Pay: £14.48 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (5am opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• - Own the day-to-day running of the store by leading the team on your shift
• - Motivate, coach, and support your team to deliver great service and efficient operations
• - Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• - Support store performance through merchandising, stock accuracy, and HR processes
• - Champion Co-op through community engagement and membership growth

What you'll bring:

• - Passion for people and leadership
• - The ability to work flexibly and lead by example
• - Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

• - Full training and career development resources
• - 30% discount on Co-op products in store
• - Flexible access to your pay as you earn it
• - Up to 10% pension contributions
• - 36 days of holiday (pro-rata, including bank holidays)
• - 24/7 access to GP appointments, and colleague support programme
• - Cycle to work scheme
• - Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.