Store Team Leader: Customer Experience & Growth

Tesco UK; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Tesco UK in Glasgow is looking for a Store Manager to lead a high-performing team and deliver a great in-store experience for customers. You will recruit, train and develop colleagues, coach the team on product knowledge, and ensure strong teamwork to meet sales targets.

You will drive store change, safety, and compliance, using insights to grow sales while keeping customers at the center of everything we do.

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.
• A welcoming, customer-first approach, building strong relationships with colleagues and customers.
• Resilience and sound judgement to make effective decisions that support both customers and colleagues.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Identifying and resolving root-cause issues with sustainable, long-term solutions.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Recruiting, training, and developing colleagues to build a capable, high-performing team.
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.
• Lead trade activity, using insight and expertise to grow sales and maximise profit.
• Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
• Identifying and resolving root-cause issues with sustainable, long-term solutions.
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication skills

Customer focus

People development

Job description

Tesco UK in Glasgow is looking for a Store Manager to lead a high-performing team and deliver a great in-store experience for customers. You will recruit, train and develop colleagues, coach the team on product knowledge, and ensure strong teamwork to meet sales targets.

You will drive store change, safety, and compliance, using insights to grow sales while keeping customers at the center of everything we do.