Store Team Leader: Customer Experience & Growth

Sportswift Ltd; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sportswift Ltd in Birmingham is seeking a friendly Team Leader to energise our store, support the Store Manager, and ensure every customer leaves with exactly what they came in for (and a smile). You will lead by example, drive great service, and help the team grow while keeping the store commercially successful and inclusive.

This hands-on role requires strong leadership, excellent communication, and a genuine passion for delivering a positive shopping experience for every customer.

Qualifications

• Demonstrates strong leadership to motivate and guide a store team.
• Delivers outstanding customer service and ensures customers leave happy.
• Invests in team growth and continuous improvement.

Responsibilities

• Assist the Store Manager with daily store operations.
• Lead by example to provide high-quality customer service.
• Drive store initiatives and maintain a positive, inclusive team culture.
• Monitor performance and communicate effectively with the team.

Skills

Leadership

Customer service

People development

Team motivation

Communication

Job description

Sportswift Ltd in Birmingham is seeking a friendly Team Leader to energise our store, support the Store Manager, and ensure every customer leaves with exactly what they came in for (and a smile). You will lead by example, drive great service, and help the team grow while keeping the store commercially successful and inclusive.

This hands-on role requires strong leadership, excellent communication, and a genuine passion for delivering a positive shopping experience for every customer.