Store Team Leader – Customer Experience & Community

Co-op; London Borough of Bromley; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro‑rata)

GP appointments 24/7 access and staff

Cycle to work scheme

Inclusive policies and support

Job summary

Co-op in London area is seeking a Customer Team Leader to manage a small team in a busy store, delivering essential services to the community. The role involves leading shifts, coaching staff, and hands-on work on the shop floor and tills to ensure smooth daily operations.

You will help drive merchandising, stock accuracy and HR processes while championing Co-op membership and local community engagement. Flexible shifts include afternoons, evenings, weekends, with part-time hours.

Qualifications

• Experience leading a small team in a busy retail setting.
• Strong customer focus and service delivery.
• Ability to motivate and coach colleagues to perform well.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Retail experience

Team management

Merchandising

Job description

Co-op in London area is seeking a Customer Team Leader to manage a small team in a busy store, delivering essential services to the community. The role involves leading shifts, coaching staff, and hands-on work on the shop floor and tills to ensure smooth daily operations.

You will help drive merchandising, stock accuracy and HR processes while championing Co-op membership and local community engagement. Flexible shifts include afternoons, evenings, weekends, with part-time hours.