Customer Team Leader: Lead a Store with Flexible Hours

Co-op Group; Greater London; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro-rata)

Job summary

Co-op Group in London is seeking a Customer Team Leader to manage a small team and run daily store operations. The role requires flexible hours, including at least one weekend shift, and a focus on delivering excellent service and community engagement.

The position is part-time (24 hours per week) with overtime and a London allowance included in the pay. A strong emphasis on membership growth and in-store services is noted.

Qualifications

• Experience leading a small team in a retail environment.
• Willingness to work flexibly including weekends.
• Strong customer service and problem-solving skills.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Coaching

Retail operations

Merchandising

Tools

POS tills

Job description

Co-op Group in London is seeking a Customer Team Leader to manage a small team and run daily store operations. The role requires flexible hours, including at least one weekend shift, and a focus on delivering excellent service and community engagement.

The position is part-time (24 hours per week) with overtime and a London allowance included in the pay. A strong emphasis on membership growth and in-store services is noted.