Deputy Store Manager - Accessorize - Canary Wharf

Monsoon; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount

Birthday leave

Job summary

Monsoon Accessorize in London is seeking a Deputy Store Manager to lead by example, develop the team, and deliver outstanding customer service while acting as a brand ambassador.

You will work closely with the Store Manager to identify development needs, drive VM guidelines, support operations, and provide coverage for other branches as required.

The role offers a competitive salary, bonus scheme, staff uniform allowance, staff discount, and an extra birthday holiday.

Qualifications

• Experience of managing a team
• Demonstrates passion, drive, resilience and a can-do attitude
• Clear decision making with ownership
• Proven track record delivering excellence in customer service
• Shows ownership with sense of responsibility
• Open and effective communication
• Strong planning and organisational skills

Responsibilities

• Lead by example to drive customer service, product knowledge and brand ambassador presence
• Assist Store Manager to identify development needs and create succession plans
• Manage store team to stay motivated and informed
• Support operational administration and timely communications
• Provide support to other local branches as needed
• Communicate and implement Visual Merchandising/window guidelines
• Promote piercing services with the team
• Be flexible with variable days and hours across the week

Skills

Team management

Customer service

Brand ambassador

Visual merchandising

Decision making

Planning & organisation

Ownership

Job description

In this role you will:

• Drive the performance of the store by supporting your Store Manager with the development of your team – leading by example on great customer service, product knowledge and being a brand ambassador.
• Support your Store Manager to identify strengths and development needs of your team to create a live succession plan for the store and the wider business.
• Manage the store team ensuring they are motivated, knowledgeable, and exceeding expectations
• Support the Store Manager in operational administration and ensure communication is completed on time.
• Provide support to other local branches as and when required.
• Ensure Visual Merchandising/window guidelines are communicated and implemented commercially for your store.
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible to be able to work variable days and hours across the week.

What we are looking for in our Deputy Store Managers

• Experience of managing a team
• An individual who demonstrates, passion, drive, resilience, and a can-do approach
• Decision making ability and a sense of ownership to take responsibility
• Has a proven examples of delivering excellence in customer service both personally and through their team
• Confident to take ownership with a sense of responsibility.
• Communicates openly and effectively
• Demonstrates planning and organisational skills.

Joining us your benefits would include

• A competitive salary
• Exciting bonus scheme
• We offer a Staff Uniform Allowance to our teams in store so they can have fun wearing our clothes and accessories
• A generous staff discount across Accessorize, Monsoon and Monsoon Childrenswear which can be used in our stores and online
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.