Deputy Store Managers

Monsoon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across Accessorize, Mon

Job summary

Monsoon is seeking an experienced Deputy Store Manager for the Canary Wharf Accessorize store. You will lead by example in customer service, product knowledge and acting as a brand ambassador, while supporting the Store Manager on team development and store operations.

You will drive performance, maintain brand standards, and promote services such as piercing, with a flexible schedule to cover variable days across the week.

Qualifications

• Experience of managing a team; excellent people leadership and coaching.
• Customer-focused with passion for brand experience and excellence.
• Flexible and capable of working variable days and hours.

Responsibilities

• Lead and develop the store team to deliver exceptional customer service and product knowledge.
• Support Store Manager with staff development and succession planning for the store and wider business.
• Ensure store operations and administration are completed accurately and on time.
• Drive Visual Merchandising and in-store presentation in line with brand guidelines.
• Promote piercing services and deliver them professionally to customers.
• Be flexible to work variable days and hours across the week.
• Support other local branches as required.

Skills

Team management

Customer service

Brand ambassador

Visual Merchandising

Job description

We have an exciting opportunity for an experienced Deputy Store Manager to join our Canary Wharf Accessorize store. Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success. In this role you will:

• Drive the performance of the store by supporting your Store Manager with the development of your team - leading by example on great customer service, product knowledge and being a brand ambassador.
• Support your Store Manager to identify strengths and development needs of your team to create a live succession plan for the store and the wider business.
• Manage the store team ensuring they are motivated, knowledgeable, and exceeding expectations
• Support the Store Manager in operational administration and ensure communication is completed on time.
• Provide support to other local branches as and when required.
• Ensure Visual Merchandising/window guidelines are communicated and implemented commercially for your store.
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible to be able to work variable days and hours across the week.
• Experience of managing a team
• An individual who demonstrates, passion, drive, resilience, and a can-do approach
• Decision making ability and a sense of ownership to take responsibility
• Has a proven examples of delivering excellence in customer service both personally and through their team
• Confident to take ownership with a sense of responsibility.
• Communicates openly and effectively
• A competitive salary
• Demonstrates planning and organisational skills.
• Exciting bonus scheme
• We offer a Staff Uniform Allowance to our teams in store so they can have fun wearing our clothes and accessories
• A generous staff discount across Accessorize, Monsoon and Monsoon Childrenswear which can be used in our stores and online
• An additional day's holiday to celebrate your birthday

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.