Store Team Lead: Elevate Sales, Service & Performance

MATALAN; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Optional extra holiday buy scheme up t

Wellbeing support

Job summary

Matalan in London is seeking an Assistant Store Manager to support the Store Manager in achieving sales and KPI targets while delivering an exceptional customer experience. You will develop a high performing team, drive stock availability, and embed a strong service culture across the store.

You will coach colleagues, conduct regular performance reviews, and ensure compliance and audit standards are met, while following the VM guide to create an inspiring shopping environment.

Qualifications

• Proven retail leadership experience.
• Track record of delivering KPI targets.
• Strong customer service mindset.

Responsibilities

• You’ll work alongside the store management team to drive performance, development and succession planning.
• Drive a service culture within store through coaching the team and sharing best practice.
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team.
• Take responsibility for all aspects of compliance and audit related activities across the store.
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback.
• Ensure the VM guide is followed to deliver an inspirational shopping experience.

Skills

Retail leadership

KPI delivery

Customer service

Analytical skills

Coaching

Tools

POS systems

Job description

Matalan in London is seeking an Assistant Store Manager to support the Store Manager in achieving sales and KPI targets while delivering an exceptional customer experience. You will develop a high performing team, drive stock availability, and embed a strong service culture across the store.

You will coach colleagues, conduct regular performance reviews, and ensure compliance and audit standards are met, while following the VM guide to create an inspiring shopping environment.