Store Team Lead: Drive Service & Growth

WHSmith Careers; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Retail partner deals

Job summary

WHSmith Careers in the United Kingdom seeks a Store Team Leader to guide a front-line team, delivering exceptional customer service while achieving business targets and maintaining a compliant, safe store environment.

You will lead by example on the shop floor, drive staff development, and collaborate with the leadership team to cover neighboring stores when required. A proactive, people-focused leader with strong communication will thrive in this role.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to train and develop colleagues.
• Strong communication and relationship-building skills.
• Experience using KPI metrics like ATV to drive results.

Responsibilities

• Lead and inspire the store team to deliver excellent customer service.
• Meet business objectives and uphold safety and legal standards.
• Support employee training and development on the shop floor.
• Collaborate with store leadership to cover area stores as needed.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

WHSmith Careers in the United Kingdom seeks a Store Team Leader to guide a front-line team, delivering exceptional customer service while achieving business targets and maintaining a compliant, safe store environment.

You will lead by example on the shop floor, drive staff development, and collaborate with the leadership team to cover neighboring stores when required. A proactive, people-focused leader with strong communication will thrive in this role.