Store Support Supervisor

RALPH LAUREN; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Competitive benefits package

Job summary

Ralph Lauren Corporation in London seeks a dynamic clienteling and sales specialist to support the store team, maximize VICs, and deliver exceptional customer experiences while upholding brand standards.

The role focuses on in-store business client development, leadership support, and accurate communication of product knowledge and feedback to buyers, with a passion for premium luxury and team collaboration.

Qualifications

• Energetic, passionate, and results-driven team player.
• Experience in a premium/luxury environment with proven management abilities.
• Excellent organisational and communication skills with in-depth Brand and product knowledge.

Responsibilities

• Business Client Development: support sales to maximize sales and opportunities in store and via outreach.
• Leadership & Engagement: foster an inclusive, client-first culture and coach the team.
• Operations: maintain brand standards, use store systems, and relay product feedback to buyers.

Skills

Clienteling

Luxury brand knowledge

Team player

Communication

Sales optimization

Job description

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

ESSENTIAL DUTIES & RESPONSIBILITIES

WHAT YOU'LL DO

Business Client Development

• Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach
• Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients
• Communicate, engage and energise the team to maximise performance using service metrics

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a client-first culture
• Support the team using service metrics in absence of manager(s) to deliver sales and profit results
• Support the manager(s) developing the team product knowledges and selling culture

Operations

• Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports
• Uphold & coach Brand standards and Brand presentation
• Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes

EXPERIENCE, SKILLS & KNOWLEDGE

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a premium/luxury environment with proven management abilities
• Excellent organisational and communication skills with in-depth Brand and product knowledge