Senior Sales Professional-1

RALPH LAUREN; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Brand training

Career growth

Inclusive environment

Job summary

Ralph Lauren in London is seeking a proactive Luxury Retail Client Developer to join our store team. You will support the sales team, nurture VICs and top clients, and energize the team to deliver outstanding customer experiences while driving sales.

You will advocate Brand standards, master store systems, and translate client feedback to merchandising teams. The role requires energy, premium environment experience, and strong communication and organizational skills.

Qualifications

• Experience in a premium/luxury environment.
• Excellent organisational and communication skills.
• Energetic, results-driven team player.

Responsibilities

• Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach.
• Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients.
• Communicate, engage and energise the team to maximise performance using service metrics.

Skills

Luxury retail experience

Clienteling

Communication skills

Team player

Brand knowledge

Tools

POS systems

Job description

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

ESSENTIAL DUTIES & RESPONSIBILITIES

WHAT YOU'LL DO

Business Client Development

• Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach
• Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients
• Communicate, engage and energise the team to maximise performance using service metrics

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a client-first culture
• Support the team using service metrics in absence of manager(s) to deliver sales and profit results
• Support the manager(s) developing the team product knowledges and selling culture

Operations

• Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports
• Uphold & coach Brand standards and Brand presentation
• Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes

EXPERIENCE, SKILLS & KNOWLEDGE

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a premium/luxury environment with proven management abilities
• Excellent organisational and communication skills with in-depth Brand and product knowledge