Sales Support Associate

Frasers Group; Swindon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Iconic brand

Career opportunities

Benefits & discounts

Inclusive culture

Job summary

Ralph Lauren Corporation is seeking a customer-focused team member to support store operations and enhance the shopping experience. You will help with deliveries, replenishment, and maintaining high standards of customer service across the operation.

The role emphasizes embodying the Ralph Lauren values, delivering a welcoming and elevated experience, and working collaboratively to optimise the product offer for customers in a fast-paced environment.

Qualifications

• Energetic, passionate and results-driven team player.
• Experience in a fast-paced environment.
• Proactive and organisational skills.

Responsibilities

• Deliver customer support excellence and operational efficiencies.
• Assist with deliveries and replenishment to optimise the product offer for customers.
• Communicate consistently with the team to ensure an excellent customer service.
• Embody the Ralph Lauren values and spirit.
• Demonstrate a customer-first culture.
• Support operational efficiencies to create a welcoming and elevated experience.
• Use the Ralph Lauren store systems and procedures to enhance operational efficiencies.
• Use replenishment tools effectively to ensure compliance with Ralph Lauren policies and standards.
• Store maintenance.

Skills

Energetic personality

Fast-paced work

Proactive

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

ESSENTIAL DUTIES & RESPONSIBILITIES

WHAT YOU'LL DO

One team focused on the consumer

• Deliver customer support excellence and operational efficiencies
• Assist with deliveries and replenishment to optimise the product offer for customers
• Communicate consistently with the team to ensure an excellent customer service

Ralph Lauren Brand Ambassador

• Embody the Ralph Lauren values and spirit
• Demonstrate a customer-first culture
• Support operational efficiencies to create a welcoming and elevated experience

Operations

• Use the Ralph Lauren store systems and procedures to enhance operational efficiencies
• Use replenishment tools effectively to ensure compliance with Ralph Lauren policies and standards
• Store maintenance

EXPERIENCE, SKILLS & KNOWLEDGE

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a fast-paced environment
• Proactive and organisational skills