Store Supervisor - Customer Service & Team Lead

CJ Lang & Son Ltd; Larbert; On-site; GBP 22,000 - 29,000; Full time

Job summary

C J Lang & Son Ltd, the SPAR Scotland wholesaler, is seeking a Supervisor for SPAR Larbert on Main Street. You will work as part of a small team to deliver friendly customer service and uphold our store standards while assisting the Store Manager with day-to-day operations.

In this role you will open and close the store, supervise shifts, balance tills, promote offers, ensure stock accuracy and cleanliness, and provide cover in the manager's absence.

Qualifications

• Experience in retail supervisory roles preferred.
• Willing to work flexible shifts.

Responsibilities

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Responsible for opening and closing of the Store
• Attend call outs if the store alarm is activated during non-trading hours
• Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
• Cash up and balance tills in line with company cash procedures
• Promote the image and brand of our company through professional behaviour and personal presentation
• Merchandise store according to store standards and company planograms
• Actively sell and promote offers to customers
• Process all sales transactions accurately and in line with Company procedures
• Adhere to all Company security measures to protect colleagues and stock
• Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
• Deputise and provide cover for the Store Manager in their absence
• Follow all current Company procedures in line with current legal requirements
• Complete all relevant training requirements to fulfil the role
• Maintain a high standard of cleanliness in the store at all times

Skills

Customer service

Team leadership

Cash handling

Stock control

Retail operations

Job description

C J Lang & Son Ltd, the SPAR Scotland wholesaler, is seeking a Supervisor for SPAR Larbert on Main Street. You will work as part of a small team to deliver friendly customer service and uphold our store standards while assisting the Store Manager with day-to-day operations.

In this role you will open and close the store, supervise shifts, balance tills, promote offers, ensure stock accuracy and cleanliness, and provide cover in the manager's absence.