Supervisor - Helmsdale

CJ Lang & Son Ltd; Helmsdale; On-site; GBP 22,000 - 26,000; Full time

Job summary

C J Lang & Son Ltd operates SPAR Scotland and serves communities across Scotland with a strong distribution network.

We are looking for a proactive Supervisor to join SPAR Helmsdale, supporting the Store Manager, delivering excellent customer service, and ensuring smooth day-to-day operations on shift. You will supervise staff, handle tills, merchandising, stock checks, and uphold the company values.

Qualifications

• Customer service focus in a retail environment.
• Experience supervising a small team on shift.
• Ability to open/close store and handle cash.
• Adherence to company procedures and security.

Responsibilities

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Open and close the Store and attend call outs during non-trading hours
• Supervise and support team members on shift and allocate tasks
• Cash up and balance tills in line with company procedures
• Merchandise store according to store standards and planograms
• Promote offers and actively sell to customers
• Process all sales transactions accurately and in line with procedures
• Adhere to security measures to protect staff and stock
• Use systems for price checks and stock control
• deputise for Store Manager in their absence
• Maintain cleanliness and meet training requirements

Skills

Customer service

Team leadership

Cash handling

Merchandising

Stock control

Tools

POS system

Price labeling

Job description

C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution network covering countryside to coast backed by outstanding operational organisation.

We are looking for a Supervisor to join our team at SPAR Helmsdale

As a Supervisor you will work as part of a team to deliver exceptional customer service at all times whilst upholding the Company Values. This will involve assisting the Store Manager with the day to day running of the store.

ACTIVITIES

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Responsible for opening and closing of the Store
• Attend call outs if the store alarm is activated during non-trading hours
• Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
• Cash up and balance tills in line with company cash procedures
• Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
• Merchandise store according to store standards and company planograms
• Actively sell and promote offers to customers
• Process all sales transactions accurately and in line with Company procedures
• Adhere to all Company security measures to protect colleagues and stock
• Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
• Deputise and provide cover for the Store Manager in their absence
• Follow all current Company procedures in line with current legal requirements
• Complete all relevant training requirements to fulfil the role
• Maintain a high standard of cleanliness in the store at all times